Last Updated: 20-4-2026

Introduction

Welcome to Cathy & Maple.

At Cathy & Maple, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, protect, and disclose your information when you visit our website, make a purchase, contact our customer support team, subscribe to our newsletter, or otherwise interact with our online store.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

We may collect personal information directly from you and automatically through your interaction with our website.

Information You Provide

When you place an order, create an account, contact us, subscribe to marketing communications, or otherwise interact with our website, we may collect:

• Full name
• Email address
• Phone number
• Billing address
• Shipping address
• Payment details
• Order information
• Customer service communications
• Any information voluntarily submitted through forms or surveys

Information Collected Automatically

When you browse our website, certain information may be collected automatically, including:

• IP address
• Device information
• Browser type and version
• Operating system
• Referral source
• Pages visited
• Time spent on pages
• Website interactions
• Cookie and tracking information

This information helps us improve our website performance, security, and customer experience.

How We Use Your Information

We use your personal information for legitimate business purposes, including:

Order Processing

• Processing and fulfilling purchases
• Managing payments
• Shipping and delivering orders
• Providing order confirmations and tracking updates

Customer Support

• Responding to inquiries
• Managing returns and exchanges
• Resolving disputes or concerns

Website Improvement

• Analyzing website usage
• Improving functionality and performance
• Enhancing user experience

Marketing and Communications

With your consent, we may use your information to:

• Send newsletters
• Notify you about new products
• Share promotions and special offers
• Provide company updates

You may unsubscribe from marketing communications at any time.

Security and Fraud Prevention

We may use your information to:

• Detect suspicious activity
• Prevent fraud
• Protect our website and customers
• Comply with legal obligations

Legal Basis for Processing Information

Where required by applicable laws, we process personal information based on one or more of the following legal grounds:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests

Payment Information

All payments made through Cathy & Maple are processed through secure third-party payment providers.

We do not store complete credit card information on our servers.

Payment providers may collect and process payment information in accordance with their own privacy policies and security practices.

All payment processing services used by Cathy & Maple comply with industry-standard security requirements, including PCI-DSS standards where applicable.

Third-Party Service Providers

To operate our business, we may work with trusted third-party service providers, including:

• Shopify
• Payment processors
• Shipping carriers
• Email marketing platforms
• Analytics providers
• Fraud prevention services
• Customer support platforms

These providers are granted access only to the information necessary to perform their services.

We do not sell your personal information to third parties.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience.

Cookies may be used to:

• Maintain shopping cart functionality
• Remember customer preferences
• Analyze website traffic
• Improve website performance
• Personalize content and offers

You may manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website functions.

Data Retention

We retain personal information only for as long as necessary to:

• Fulfill customer orders
• Provide customer support
• Comply with legal obligations
• Resolve disputes
• Enforce our policies

When information is no longer required, it will be securely deleted or anonymized.

International Data Transfers

As an online business, your information may be transferred to and processed in countries outside your province, territory, or country of residence.

By using our website, you acknowledge that your information may be processed in jurisdictions that may have different privacy laws than those in your location.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information.

Security measures include:

• SSL encryption
• Secure payment processing
• Restricted data access
• Monitoring for unauthorized access
• Industry-standard cybersecurity practices

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure.

Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Restrict certain processing activities
• Withdraw consent
• Receive a copy of your personal data
• Lodge a complaint with a privacy authority

To exercise any of these rights, please contact us using the details provided below.

Children's Privacy

Cathy & Maple does not knowingly collect personal information from individuals under the age of 18.

If we become aware that personal information has been collected from a minor without appropriate parental consent, we will take steps to remove such information promptly.

External Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or security of external websites and encourage users to review the privacy policies of any third-party sites they visit.

Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time.

Any changes will be posted on this page and become effective immediately upon publication. We encourage customers to review this policy periodically to stay informed about how we protect their information.

Contact Information

If you have any questions regarding this Privacy Policy, your personal information, or your privacy rights, please contact us:

Cathy & Maple

Toronto, Ontario, Canada

Email: support@cathyandmaple.com

We are committed to maintaining the trust of our customers and protecting the privacy of everyone who visits our website.