Return & Refund Policy
Last Updated: 15-4-2026
At Cathy & Maple, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.
Returns
We offer a 30-day return policy from the date your order is delivered.
To be eligible for a return, your item must:
- Be unused and unworn
- Be in its original condition
- Include all original packaging, tags, and accessories
- Not show signs of damage, alteration, or excessive wear
To begin a return, please contact our support team at:
Please include:
- Your order number
- The item(s) you wish to return
- The reason for your return
Once your request has been reviewed, we will provide return instructions.
Please do not send items back without first contacting us, as unauthorized returns may not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
We recommend using a trackable shipping service, as Cathy & Maple cannot guarantee receipt of returned items without tracking information.
Exchanges
If you would like to exchange an item, please contact our customer support team before returning your order.
To request an exchange, provide:
- Your order number
- The item you received
- The size, color, or replacement item requested
Exchanges are subject to product availability.
Sale Items
Sale and promotional items may be eligible for store credit or exchange only.
Unless required by law, discounted items are not eligible for cash refunds.
Refunds
Once your returned item has been received and inspected, we will notify you regarding the status of your refund.
If approved, your refund will be issued to the original payment method used for the purchase.
Please allow several business days for your financial institution to process and post the refund.
Refunds do not include:
- Original shipping charges
- Customs duties
- Import taxes
- Additional carrier fees
Where applicable, these charges are non-refundable.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- A description of the issue
- Clear photographs of the item and packaging
We will review your case and provide an appropriate solution.
Order Cancellations
Orders may be cancelled within 24 hours of purchase.
After this period, your order may already be in processing or shipment and can no longer be cancelled.
To request a cancellation, please contact:
as soon as possible after placing your order.
Non-Returnable Items
The following items may not be eligible for return:
- Gift cards
- Personalized or custom-made products
- Final sale items
- Products specifically marked as non-returnable
Contact Information
For questions regarding returns, refunds, exchanges, or cancellations, please contact:
Cathy & Maple
Toronto, Ontario, Canada
Email: support@cathyandmaple.com
We appreciate your trust in Cathy & Maple and are committed to providing a smooth and enjoyable shopping experience.