Shipping Policy

Last updated: 10-4-2026

At Cathy & Maple, we focus on reliable delivery and clear communication so you always know what to expect with your order.

Processing Time

All orders are processed within 1–3 business days after payment confirmation.

During busy periods (sales or holidays), processing may take slightly longer — but we always work to ship your order as quickly as possible.

Once your order has shipped, you’ll receive a confirmation email with tracking details.

Estimated delivery: 7–14 business days

We partner with trusted shipping carriers to ensure your order arrives safely and efficiently.

Please note that delivery times are estimates and may vary depending on location or external delays.

As soon as your order ships, you’ll receive a tracking number by email.

Tracking updates may take up to 72 hours to appear after shipment.

Every order is covered.

If your package is lost in transit or arrives damaged, contact us and we’ll make it right with a replacement or suitable solution.

We just ask for supporting details (such as photos or carrier confirmation) so we can resolve it quickly.

Please double-check your shipping details at checkout.

We are unable to take responsibility for delays or lost parcels caused by incorrect addresses.

If you notice a mistake, contact us within 24 hours and we’ll do our best to help.

Need to make a change? Contact us within 24 hours of placing your order and we’ll try to adjust it before it ships.

We’re here to help.

Cathy & Maple
Toronto, Canada
support@cathyandmaple.com